At BWContainers, we want our customers to be satisfied with their purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.
To be eligible for a return, the shipping container must:
Be in substantially the same condition as received
Not have been modified, altered, or damaged after delivery
Be available for inspection if requested
Include proof of purchase or order confirmation
Returns requested after the 30-day return period may not be accepted.
Return Shipping
BWContainers provides free return shipping for approved returns. Customers are not responsible for return shipping costs.
Once a return request has been approved, our team will coordinate the return transportation and provide further instructions.
How to Request a Return
To initiate a return, please contact our customer support team within 30 days of delivery and provide:
Your order number
Proof of purchase
A brief explanation of the reason for the return
Photographs if the return relates to damage or product concerns
Our team will review your request and provide further assistance.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If you receive a damaged container or an incorrect item, contact us as soon as possible with photographs and relevant details. We will review the issue and work to provide an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed back to the original payment method used for the purchase.
Refund Processing Time
Approved refunds are typically processed within 10 business days following the inspection and approval of the returned item.
Please note that financial institutions and payment providers may require additional time to post the refund to your account.
Non-Returnable Items
Returns may not be accepted for:
Containers modified or altered after delivery
Products damaged due to misuse, neglect, or improper handling
Items returned outside the 30-day return period
Custom-made or specially modified containers unless required by applicable consumer laws
Australian Consumer Law
This policy operates in addition to any rights and remedies available under applicable Australian Consumer Law. Nothing in this policy is intended to limit or exclude any consumer rights that cannot be excluded by law.
Contact Us
If you have any questions regarding returns, refunds, or eligibility requirements, please contact BWContainers through our Contact Us page. Our team will be happy to assist you.