Overview
At BWContainers, we aim to provide a secure and transparent payment process for all customers. This Payment Policy outlines the payment methods we accept, payment requirements, and important information relating to transactions made through our website.
By placing an order with BWContainers, you agree to the terms outlined in this Payment Policy.
Accepted Payment Method
Checkout currently accepts direct bank transfer. Bank instructions are provided with the order. Orders are prepared for delivery only after cleared funds are confirmed.
Please contact info@bwcontainers.com before ordering if you need payment assistance.
Payment Requirements
Full payment is required at the time of purchase unless otherwise agreed in writing by BWContainers.
Orders will not be processed, prepared, or scheduled for delivery until payment has been successfully received and verified.
Currency
All prices displayed on our website are listed in Australian Dollars (AUD) unless otherwise stated.
Customers are responsible for any currency conversion fees or charges imposed by their financial institution.
Payment Security
BWContainers takes payment security seriously.
Bank transfer instructions are provided during checkout and in the order confirmation.
BWContainers does not request or store payment card information through this checkout.
Order Confirmation
After an order is placed, customers receive an order confirmation by email. The order remains on hold until the bank transfer is received and verified.
The order confirmation will include relevant purchase details and serves as confirmation that the order has been received.
Failed or Declined Transactions
If a payment is declined or cannot be processed:
The order may be delayed or cancelled.
Customers may be asked to provide an alternative payment method.
BWContainers is not responsible for delays caused by payment authorization issues.
Customers should contact BWContainers if they experience payment-related difficulties.
Pricing Accuracy
We make every effort to ensure pricing information displayed on our website is accurate.
However, BWContainers reserves the right to:
Correct pricing errors.
Update prices without prior notice.
Cancel orders affected by pricing inaccuracies.
If an order is cancelled due to a pricing error after payment has been received, a full refund will be issued.
Taxes
Where applicable, prices displayed on our website may include Goods and Services Tax (GST) in accordance with Australian laws and regulations.
Any applicable taxes will be clearly displayed during the checkout process.
Refunds
Approved refunds will be processed in accordance with our Return & Refund Policy.
Refunds will generally be issued to the original payment method used for the purchase.
Once approved, refunds are typically processed within 10 business days, although additional processing times may apply depending on your financial institution or payment provider.
Fraud Prevention
To help protect customers and maintain transaction security, BWContainers reserves the right to:
Verify customer information.
Request additional documentation when necessary.
Refuse or cancel transactions suspected of fraudulent activity.
Any suspicious activity may be reported to relevant authorities or payment providers where appropriate.
Payment Disputes
If you believe there has been an error with your payment or billing information, please contact BWContainers as soon as possible so we can investigate and assist in resolving the matter.
We encourage customers to contact us directly before initiating a chargeback or payment dispute.
Contact Us
If you have any questions regarding payments, billing, or transaction security, please contact BWContainers through our Contact Us page.
Our team will be happy to assist with any payment-related enquiries.