Overview
At BWContainers, we are committed to supplying quality shipping containers and providing a positive customer experience. This Warranty Policy outlines the warranty coverage available for eligible products purchased through our website.
Please read this policy carefully before purchasing a product.
Warranty Coverage
BWContainers provides a 12-month limited warranty on eligible shipping containers from the date of delivery.
This warranty covers defects in materials or workmanship that significantly affect the intended use of the container under normal operating conditions.
If a covered defect is identified during the warranty period, BWContainers will assess the issue and determine an appropriate resolution.
What Is Covered
Subject to inspection and approval, this warranty may cover:
Structural defects resulting from manufacturing faults
Defects in container doors affecting normal operation
Significant defects in workmanship present at the time of delivery
Material defects that impact the intended use of the container
Warranty coverage applies only to defects that occur under normal use and conditions.
What Is Not Covered
This warranty does not cover:
Normal wear and tear
Cosmetic imperfections, including minor dents, scratches, or paint wear
Surface rust resulting from environmental exposure
Damage caused by misuse, neglect, accidents, or improper maintenance
Damage resulting from unauthorized modifications or alterations
Damage caused by natural disasters, extreme weather, flooding, or other external events
Damage occurring after delivery due to improper site preparation or installation
Issues disclosed in product descriptions prior to purchase
Customer Responsibilities
To maintain warranty eligibility, customers should:
Use the container for its intended purpose
Perform reasonable maintenance and inspections
Ensure the container is installed on a suitable and stable surface
Protect the container from avoidable damage where possible
Failure to properly maintain the product may affect warranty coverage.
Warranty Claims
If you believe your product has a defect covered under this warranty, please contact BWContainers as soon as possible.
When submitting a warranty claim, please provide:
Order number or proof of purchase
Description of the issue
Photographs showing the defect
Any additional information requested by our support team
Providing accurate information helps us assess claims efficiently.
Warranty Assessment
Upon receiving a warranty claim, BWContainers may:
Request additional information
Review photographs or documentation
Arrange an inspection if necessary
After assessment, we will determine whether the issue qualifies for warranty coverage.
Warranty Remedies
If a valid warranty claim is approved, BWContainers may, at its discretion:
Repair the affected product
Replace the product or affected component
Provide an appropriate remedy based on the circumstances
The remedy provided will depend on the nature of the defect and product availability.
Warranty Transferability
This warranty applies only to the original purchaser of the product and is not transferable unless otherwise required by applicable law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to meet acceptable quality standards and the failure does not amount to a major failure.
Nothing in this Warranty Policy excludes, restricts, or modifies any rights available under Australian Consumer Law.
Contact Us
If you have any questions regarding this Warranty Policy or need assistance with a warranty claim, please contact BWContainers through our Contact Us page.
Our team will be happy to assist you and provide further information regarding warranty eligibility and claim procedures.